Privacy Policy

AYAN IT SOLUTIONS PRIVATE LIMITED ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. This Policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), and reflects principles aligned with international data protection standards. By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services. Last updated: 1 January 2025

We collect the following categories of personal information: Personal Identification Information: • Full name, email address, phone number • Business name, industry, and size • Billing address and payment information Technical Information: • IP address, browser type, device type • Pages visited, time spent, referring URLs • Cookies and similar tracking technologies Business Information: • Advertising account details and performance data • Campaign objectives, budgets, and results • Business goals and marketing strategies shared during consultations We collect this information through: contact forms on our website, direct communications (email, phone), service agreements and onboarding, and analytics tools.

We use collected information for the following purposes: Service Delivery: • To provide, manage, and improve our digital marketing and technology services • To communicate campaign performance, reports, and recommendations • To process payments and manage billing Communication: • To respond to enquiries and support requests • To send service updates, invoices, and important notices • To provide relevant information about our services (with your consent) Business Operations: • To analyse and improve our services and website • To comply with legal obligations • To prevent fraud and ensure platform security We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with: Service Providers: • Advertising platforms (Google, Meta, TikTok) as necessary to manage your campaigns • Payment processors for billing purposes • Analytics providers (e.g., Google Analytics) for website analysis Legal Requirements: • Government authorities or law enforcement when required by applicable law • Courts or regulatory bodies in response to legal proceedings Business Transfers: • In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of that transaction All third parties with whom we share data are required to maintain appropriate security standards and use your data only as directed by us.

Our website uses cookies and similar technologies to: • Remember your preferences and settings • Analyse website traffic and usage patterns • Enable advertising retargeting features • Measure campaign effectiveness Types of cookies we use: • Essential Cookies: Required for basic website functionality • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics) • Marketing Cookies: Used for advertising retargeting and campaign measurement You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include: • Secure HTTPS connections for all data transmission • Access controls limiting who can view sensitive data • Regular security reviews and updates • Secure storage of client account credentials and business data While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable legal requirements.

We retain your personal information for as long as necessary to: • Provide our services and maintain our business relationship • Comply with legal and regulatory obligations • Resolve disputes and enforce agreements Typically, client data is retained for a period of 3 years following the end of a service engagement, unless a longer retention period is required by law. Marketing enquiry data is retained for 1 year. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

Our services involve the use of third-party platforms, including: • Google LLC (Google Ads, Google Analytics) • Meta Platforms, Inc. (Facebook Ads, Instagram Ads) • TikTok Pte. Ltd. (TikTok Ads) Each of these platforms has its own privacy policies and data practices. We encourage you to review their respective privacy policies. We are not responsible for the data practices of these third-party platforms, though we use them in compliance with their terms of service and applicable law.

Subject to applicable law, you have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal obligations) • Portability: Request your data in a structured, machine-readable format • Objection: Object to certain types of processing, including direct marketing • Withdrawal of Consent: Withdraw consent where processing is based on consent To exercise any of these rights, please contact us at management@ayansolutions.org. We will respond within 30 days. We may need to verify your identity before processing your request.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Controller: AYAN IT SOLUTIONS PRIVATE LIMITED Attn: Data Privacy 3/6, Radha Ganj Road, Radhaganj, Dewas, Madhya Pradesh 455001, India Email: management@ayansolutions.org Phone: +91 8767526382 We are committed to resolving any privacy concerns promptly and transparently.